Printer and phone says online but laptop says offline

[JeanetteMS]

I got a new printer less than a month ago, it's a HP ENVY Photo 7155. I have set up HP Instant Ink and done everything I needed to do. I have the HP Smart app on both my phone and my laptop. My printer says that it is connected online (solid blue wifi light is on, printer itself has a connection) and my phone from HP Smart says that my printer is online (says Online and Ready to print, shows me my ink levels and everything, I can print from my phone as last resort but I would rather not have this as I bought the printer to print from my laptop) but when I go on my laptop it can never seem to find my printer. On the few occasions it does find my printer it says that it's offline. When I go on my HP Smart app on my laptop it says that I am connected to my printer but that it is offline. When I go on my Instant Ink account on the HP website, it says that my printer is online and ready for use. I am at my wits end and I have important papers that I need to print as I bought this printer for school because I am a college student. Please help me. I just need my printer to print wireless from my laptop (because as my understanding goes the Instant Ink doesn't count if it is through Wifi Direct or is connected to my laptop through USB).

Also sometimes my laptop gives me 2 options of printers that are mine (both say offline anyways but one says the normal printer name and one has "PCL-3" added at the end. I never know what to pick) Thank you in advance. Any help would be appreciated.

[TEJ1602]

@JeanetteMS, Welcome to HP Support Community!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Also, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

If the issue persists, try adding a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!