Printer can not connect any web services.

[jim7572]

I do not have a proxy. My internet is working fine. Rebooted both router and printer. I have reset all network setting and reconnected to the Wireless and tired ethernet .

Web Services Settings

Summary

Unable to connect to the server.

Check the Internet connection and try again. If you are still unable to connect, contact your administrator or the person who set up the printer.

If your network requires a proxy server address to connect to Internet, click Enter Proxy or check your browser settings.

 

HTTP Status 500 – Internal Server Error

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Type Exception Report

Message Secondary server not ready

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.io.IOException: Secondary server not ready
	com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:670)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:779)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

Note The full stack trace of the root cause is available in the server logs.

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Apache Tomcat/9.0.71

[Nal_NR]

Hi @jim7572,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Internal Server Error. 

I recommend a fresh start with your HP Officejet Pro 8620 E-All-In-One Printer setup wherein you uninstall your drivers and reinstall while using your USB connection to convert to wireless.  Here's how: 

Click here to install the HP Officejet Software and Driver Removal Utility.  Run this utility to fully remove your printer's driver.  

An HTTP Status 500 – Internal Server Error on an HP Officejet Pro 8620 E-All-In-One Printer typically indicates an issue with the printer's internal web server or firmware. Here are some steps to troubleshoot and resolve this issue:

Step-by-Step Troubleshooting:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• Sometimes a simple restart can resolve internal errors.

Update Printer Firmware:

• Ensure your printer firmware is up to date. You can update the firmware directly from the printer or through the HP website.
• From the printer:
  • On the printer control panel, go to Setup > Printer Maintenance > Update the Printer.
  • Follow the on-screen instructions to update the firmware.
• From the HP website:
  • Visit the HP Support website.
  • Enter "HP Officejet Pro 8620" and select your printer model.
  • Download and install the latest firmware update.

Check Printer Network Connection:

• Ensure that the printer is connected to the network correctly.
• Print a network configuration page to verify the printer's IP address and connection status:
  • On the printer control panel, go to Setup > Network Setup > Print Network Configuration Page.

Kindly find the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @jim7572,

Please find the next set of steps below. 

Clear Browser Cache:

• If you're accessing the printer's Embedded Web Server (EWS) and encountering the HTTP 500 error, try clearing your web browser's cache and cookies.
• Open the EWS again and see if the error persists.

Reset Printer Settings:

• As a last resort, you can reset the printer to its factory settings. Note that this will erase all network and configuration settings.
• On the printer control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
• After the reset, you will need to reconnect the printer to your network and reconfigure your settings.

Additional Steps:

Check for Web Server Issues:

• If you're accessing the printer's web interface and getting the HTTP 500 error, ensure there are no issues with your network or web browser. Try using a different web browser or accessing the EWS from a different device.

Click here for Can't connect an HP printer to Web Services

If none of the above steps resolve the issue, there may be a more serious problem with the printer's internal web server or firmware. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.