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Kjtrina
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Message 1 of 2
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Printer can’t connect to server

HP Recommended
HP officejet 4632
iOS

I’m trying to set up monthly print services. I can print etc from my computer but when I get to the part where your printer has to print off the code to enter it’s telling me it connect to server , check the connect/ proxy setting? 
Has anyone ran into this if so how did you fix it? I’m trying to connect it from my iPhone if that helps. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Kjtrina,

 

I'd like to help!

 

 

Try the below suggestions -

 

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Let's disable webservices and re-enable it

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it

 

The printer should print a page an information page with a claim code.

 

Now try enrolling and let me know if this works.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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