Printer can’t connect to server

[Kjtrina]

I’m trying to set up monthly print services. I can print etc from my computer but when I get to the part where your printer has to print off the code to enter it’s telling me it connect to server , check the connect/ proxy setting? 
Has anyone ran into this if so how did you fix it? I’m trying to connect it from my iPhone if that helps. 

[Jay_G24]

Hi @Kjtrina,

I'd like to help!

Try the below suggestions -

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it

The printer should print a page an information page with a claim code.

Now try enrolling and let me know if this works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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