Printer cancelling its own print jobs

[Nick1970]

Hi, my printer does not seem to be able to handle print jobs of more than six double pages. It get's part way through the seventh page (first side) then freezes for about a minute, spits the half printed page out and cancels the rest of the print  job.

I noticed today that a message comes up on the tablet saying printer blocked, just before the printer cancels the job.

Any ideas?

Thanks

[sandytechy20]

@Nick1970

Welcome to HP support community.

Which application are you using to print from your tablet?

Reply with the requested information for more assistance.

Cheers.

[Nick1970]

Hi Sandy, I'm using the HP Smart App. 

[sandytechy20]

@Nick1970

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer the steps mentioned in this HP document to update the firmware:- Click here

Uninstall and reinstall the HP Smart app

Refer this document for the steps to use HP smart app:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Nick1970]

Well. It's now even worse. It won't even print a single double sided page.

Also how is a printer that's supposed to be designed for cloud printing not able to recognise Google docs. We try to pint from Google drive and all it says on the smart app is file not supported.  They are straight forward simple Google docs. 

I'm wishing I'd stuck with my gut instinct and replaced my old Epson with a new Epson.

Oh and when it cancels print jobs my instant ink account seems to count all the pages from the job as being printed. Great way to rip off your instant ink customers.

Seriously frustrated.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!