Printer certificate error message in HP Smart Android app

[BruinsSF]

I can't scan as via the Android app it is informing me that there is a new printer certificate but it will now acknowledge I am accepting it.  I can print but I can't scan.

[Heather_2020]

Hi   @BruinsSF 

Please try below steps for 'change of printer certification' issue:

Steps to resolve the issue:

1. Clear HP Smart app Data from Android Mobile device. Go to Mobile Phone Setting -> Apps -> HP Smart –> Storage –> Clear Data
2. Power Off the printer, wait for 1 minute, power on the printer, wait until the printer is connected to the wireless network (lightbar is steady on)
3. Launch HP Smart app, add the printer by tapping ‘+’   

What will happen in HP Smart app after ‘Clear data’

• User will run through all the dialogs again like a fresh HP Smart app installation.
• User needs to add all printers to HP Smart app again by tapping ‘+’
• Tiles shown in home page will become default.  User has to personalize tiles again.
• HPID and Cloud accounts are signed out. User needs to login again.
• This does not affect Smart Tasks, Mobile Fax which are part of cloud service.

Please let me know if that helps.

Heather

If my post resolve your problem please click "Accepted Solution"