Printer connected but won't print

[GraceH1]

My HP Envy 4520 is connected but won't print anything, even after the 'print validating' message has passed. The print information box on the start bar says '0 items pending'.

[Chimney_83 · Accepted solution]

Greetings @GraceH1, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your computer running on Windows 10, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer?

How is the printer connected to your computer? USB or wireless. 

Request you follow the procedure mentioned below to uninstall the printer software and settings completely and install it back. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

[arthurb1]

Mac not windows

[TeeWilliams]

Is it normal for me to have to do this at least once per month? My printer keeps doing this. I end up spending 1-2 hours deleting and reinstalling... restarting my computer... unplugging the chord ... resetting the printer to default settings. This is extremely frustrating. Is there a permanent fix?