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‎09-11-2017 03:34 PM

HP Recommended

Hey there!

hope you're having a great day. Sadly I've tried, looked at & attempted every possible avenue regarding this issue. It would appear that virgin media are at fault. Having visited one of our largest electrical retailers in the uk with the intent of buying a new printer they couldn't guarantee that I wouldn't encounter the same experience with a more up to date printer! It's a case of you pay your money & take your chances but once the box is opened that's the point of no return! It really infuriates me as I am a huge fan of HP & do honestly believe that virgin media have got a lot to answer for in their shortcomings. The envy 110 is a truly wonderful machine & it has served me well. Then again HP have withdrawn certain web related apps as it is now designated as being an 'old' printer as detailed on the HP website. So tomorrow I'll go buy the printer I've already investigated & has received rave reviews! Rest assured I still & will always remain a huge fan of HP!

cheers,

jonty2

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‎09-11-2017 04:55 PM

HP Recommended

Hi @Jonty2,

 

Perfect, I am really glad to hear that!

 

Do let me know how it goes.

 

Take care.

The_Fossette
I am an HP Employee

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‎09-11-2017 06:18 PM

HP Recommended
Will do, but thank you so much for all of your help, time & tenacity.
With all best wishes
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‎09-11-2017 06:38 PM

HP Recommended

Hi @Jonty2,

 

If any other questions arise, please feel free to write back to me.

 

Take care.

The_Fossette
I am an HP Employee

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‎09-15-2017 09:22 AM

HP Recommended
Hi there I hope you're well. Just an update as promised. I eventually purchased an envy 5540 yesterday. I've just set it up & it works like a dream & am really thrilled with it. So I can only guess that my envy 110 was just getting old. However the happy ending is that it is going to a new home at my parents so they can use their iPad & iPhone to print & use it to copy things! I'm a bit sad as it really is still a lovely sleek machine but guess technology moves on. Once again thank you so much for your help & rest assured I'll always continue to use & recommend HP products!!
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‎09-16-2017 10:34 AM

HP Recommended

Hi @Jonty2,

 

Perfect! I am really glad to hear that.

 

If you have any technical queries in the future please feel free to write back to me.

 

Take care! 

 

Cheers 🙂

The_Fossette
I am an HP Employee

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