Printer connection proble

[marlyn6017]

The  printer used to be connected to my Toshiba laptop.  Messages say that it is connected,but when you try print something, a message comes up that says it is not connected to the network.  Help!

[DavidSMP]

@marlyn6017,

Good day. Thank you for stopping by the Hp support forums. I will be delighted to assist you here. Commendable description of the issue coupled with great analysis. Kudos to you for that.

• Did this occur after a power outage or surge?
• Does the printer print from any other device on the network?
• Did it occur after a recent software or Windows update?
• What is the version of windows running on your computer?
• Please share an image of the exact error message to assist you correctly.

Let's try these steps now:

• From this link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/... (HP Printers - Printer Not Found During Network Driver Setup (Windows) perform these steps: 
• Step 1: Restart the computer, printer, and router
• Step 2: Check the network and printer connection status
• Step 3: Manually connect the printer to your network (wireless connections only)
• Step 4: Run the HP Print and Scan Doctor
• Step 5: Temporarily disable firewall software on the computer.
• Step 6: Uninstall the HP driver and software
• Step 7: Reinstall the HP software

Now check if the issue gets resolved. If it continues, then install the printer as a USB connection and change it to a wireless connection by following instructions from this link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/... (HP Printers - Changing from a USB to a Wireless Connection)

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂