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mary_alana
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Solved!

Printer error with every print job

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HP Officejet 5740
Microsoft Windows 10 (64-bit)

I am getting a printer error on every print job.  It starts printing page 1 for about 2 inches and then cancels the job and the printer goes offline.  The only way for me to rectify the situation is to turn the printer off and then back on.  Then it will restart the print job when it comes back on. 

 

Do I need to do a factory reset on this printer?  Please, someone help!

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Raj1788
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@mary_alana

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that you getting an error every time you try to print from the computer, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

Is copy working fine?

How long are you facing this issue?

 

However, I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, use this link: https://hp.care/2LgL1xM and update the firmware for the printer.

 

If the issue persists, use this link: https://hp.care/2LflXqT and follow the guided troubleshooting steps.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

3 REPLIES 3
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 666
Message 2 of 4
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@mary_alana

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that you getting an error every time you try to print from the computer, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

Is copy working fine?

How long are you facing this issue?

 

However, I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, use this link: https://hp.care/2LgL1xM and update the firmware for the printer.

 

If the issue persists, use this link: https://hp.care/2LflXqT and follow the guided troubleshooting steps.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

mary_alana
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Raj, thank you so much for your response.

 

I followed your suggestions and, it looks like this resolved the issue with my printer.  Thank you so much.  If the issue persists, I will use the link and follow the troubleshooting tips but, for now, that doesn't seem necessary.

 

To answer the questions you asked, the copy function was working fine and still is and the issue started about a month ago.  It has been very frustrating since I have been wasting pages as we are in the HP Instant Ink program.

 

Thank you again!  :OpenSmile:

 

Mary

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Raj1788
HP Support Agent
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11,683 11,674 582 666
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@mary_alana

Thanks for the reply.

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Feel free to get back to use for any other technical queries.

 

 Take care now and do have a fabulous week ahead.

 :)Cheers:)

Raj1788
I am an HP Employee 

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