Printer has a server connection ENVY 5530

[bleilerd]

My printer is connected to the internet, but says that it is offline when trying to print.

[A_Gayathri]

Hi @bleilerd,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5530 e-All-in-One Printer is connected to the internet but shows as offline when trying to print, here are a few steps to troubleshoot and resolve the issue:

Check Printer Status:

• Ensure the printer is powered on and not in sleep mode.
• Check the printer's display for any error messages or warnings.

Restart Printer and Devices:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Turn off your router, wait for about 30 seconds, and then turn it back on.
• Plug the printer back in and turn it on.

Verify Network Connection:

• Make sure the printer is connected to the correct Wi-Fi network. You can print a network configuration page from the printer to check the connection details.
• Ensure your computer is connected to the same network as the printer.

Set Printer to Online:

• On your computer, go to Control Panel > Devices and Printers.
• Right-click on your HP ENVY 5530 printer and select See what's printing.
• In the window that opens, click Printer in the menu bar and uncheck Use Printer Offline.

Update Printer Driver:

• Go to the HP Support website and download the latest drivers for your HP ENVY 5530 printer.
• Install the drivers and restart your computer.

Check Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Find Print Spooler in the list, right-click on it, and select Restart.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This tool can automatically diagnose and fix many printing and scanning issues.

Re-add the Printer:

• Go to Control Panel > Devices and Printers.
• Remove the HP ENVY 5530 printer by right-clicking and selecting Remove device.
• Click Add a printer and follow the prompts to re-add the printer.

Firewall and Security Software:

• Temporarily disable any firewall or security software on your computer to see if it is blocking the printer.

Refer to this document: HP ENVY 5530 e-All-in-One Printer series User manual

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

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