Printer is printing only bottom half misfeed

[MDallow]

My HP envy 4520 printer out of nowhere started misfeeding gloss sticker paper.  It was fine and then suddenly it became an issue where it seems like it grabbed it at wrong time or started printing at wrong time and I only get the bottom of the image, which runs off the page.  Same brand of paper that worked fine previously. It’s a clear gloss sticker paper.   To troubleshoot, I tried it on plain paper, gloss paper, etc all the settings, no different. (Oddly enough I was getting fine results on plain paper setting with gloss paper).  More troubleshooting, I tried a different brand of clear gloss sticker paper, same results… then I even found another of the same printer in better condition than mine, used, and now I’m getting the same issue with that.  Is there any kind of fix for this? It’s definitely a mechanical issue rather than a spooling / data issue.   Thanks in advance. 

[Nal_NR]

Hi @MDallow,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

You may also refer to this document for other print quality issues. 

Try updating the firmware if not done already. Click here

If that does not help, this might require one-on-one interaction to fix the issue via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.