Printer is saying it’s busy

[One10]

Printer is saying it’s busy and it’s not

[Raj_05]

Hi @One10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer says it's busy but isn't actually printing, there are a few steps you can take to resolve the issue.

Restart the Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on. This can often clear out temporary errors.

Check for Paper Jams: Even if the printer is not showing a paper jam error, check the paper tray and the rear access door (if applicable) for any stuck paper or debris that might be causing the issue.

Clear Print Queue (Windows): If you're printing from a Windows computer, clear the print queue:

• Open Control Panel > Devices and Printers.
• Right-click on your printer and select "See what's printing."
• Click on "Printer" in the top menu and select "Cancel All Documents."
• Confirm to clear the print queue.

Clear Print Queue (Mac): If you're printing from a Mac:

• Open System Preferences > Printers & Scanners.
• Select your printer from the list.
• Click on the "Open Print Queue" button.
• Click on "Jobs" in the top menu and choose "Clear Jobs" or "Reset Printing System" to clear the queue.

Check Printer Status Lights: Look for any error lights or messages on the printer's control panel. Clearing those errors might resolve the busy status.

Update Printer Firmware: Ensure your printer has the latest firmware installed. Visit the HP support website, enter your printer model, and download any available firmware updates.

Restart Your Computer: Sometimes, restarting your computer can resolve communication issues between the computer and printer.

Check Network Connection: If your printer is connected over a network, ensure that the network connection is stable and that the printer's IP address hasn't changed unexpectedly.

Reset the Printer: As a last resort, you can perform a factory reset on the printer. Refer to your printer's manual or HP's support website for instructions specific to your model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support