Printer no longer registered

[cacton98]

HP deleted my printer. I can't add it I did the claim number route but the documentation does not show a claim number. I had an email address to the printer but that don't work because HP removed my printer for some reason. I can print via wireless. The printer is recognized by my devices (mobile and desktop) I can't connect adobe acrobat. It all seems to stem from my printer not being recognized and no longer registered. I registered it last year in 2018 sept

[Raj1788]

@cacton98

Welcome to the HP Support Community

Have you subscribes for instant ink?

Do you see any error message?

How is the printer connected?

Is the copy working fine?

If the copy is working fine, follow the below steps.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-8702-all-in-one-printer-seri... to download and install the HP OfficeJet 8702 All-in-One Series Full Feature Software and Drivers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[cacton98]

Have not had a chance to go though these steps yet Thanks I'll let you know

[Raj1788]

@cacton98

Keep me posted!

Cheers:)