Printer not available when it is

[myxzeus70]

I have a Samsung galaxy 9 phone and everytime I try to print on my office jet 3830 printer now it reads " printer is not available " when printer is on and diagnostics tell me that it is ready.

[sandytechy20]

@myxzeus70

Welcome to the HP Support community.

I understand that you are getting the "printer is not available " error while printing, I am glad to assist you.

Install the HP Print Service Plugin and select the available printer

Make sure the HP Print Service Plugin is installed and you have selected an active printer.

1. Install the HP Print Service Plugin.

2. Check the box to agree to the terms, tap Start, and then close the app.

3. Open the file format you want to print.

4. Tap the More icon , and then tap Print.

   The This printer isn't available right now error displays. Ignore the error.

5. Tap the down arrow in the upper-right corner, and then select the available printer name that is not grayed out.

   

6. If necessary, change any settings, and then tap the Print icon.

   

7. Select the HP Print Service Plugin option, tap OK, and then the document or photo prints.

   

Restart your printer, router, and mobile device

Restart all devices to clear network and hardware error states.

1. Turn off the printer, and then turn it on again.

2. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the internet connection to complete.

3. Turn off your phone or tablet, and then turn it on again.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.