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Mrs-E
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Solved!

Printer not connecting to the wifi

HP Recommended
Envy 5544

Envy

We woke up on Monday with the printer displaying an error message.  It had been working perfectly well the day before.  We are now unable to print anything from any of our connected devices and when I go onto the control panel on the printer and try to connect it to our wifi again it finds our network but cannot connect to it.  It just says, "connecting" for about 5 minutes and then it freezes. I have tried both inputting our password key and also pressing the button on the router for 3 seconds.

 

We have not had a new router or any problems with the current router.  All other devices in the household are still connected to it and working well. However, obviously my phone and laptop cannot now find the printer as it won't connect to our network. So home schooling is scuppered as we cannot print any stuff out.  We also don't appear to have the cable required to manually connect the laptop to the printer. 

 

Can anyone give me a dummy's guide as to what I may be doing wrong?  I am not particularly technically gifted but did manage to set the printer up 3 years ago when we purchased it so I can't be that stupid?! How on earth do I reconnect the printer to my network?

 

Many thanks in advance...….

 

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TEJ1602
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@Mrs-E, Welcome to HP Support Community!

 

To prepare your printer for a wireless connection, restart the printer, computer, and router.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Now, follow the steps below to reconnect the printer on the network-

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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