Printer not printing what's on screen

[Hibberd40]

Hi,

I have installed the new printer onto the computer (which is fairly old) by USB cable.   It seems to have installed and when i press print the printer reacts but only prints bits of what is on screen?  Can anyone help please?  I can't understand why its not printing everything?

Thanks

[A4Apollo · Accepted solution]

Hey there! @Hibberd40, Welcome to HP forums.

I understand you have issues printing from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried printing using a different application?

Are you printing from a browser or an application?

Have you tried checking with a different ink cartridge?

Please provide the operating system you are running on your PC to assist you better.

As you mentioned your printer is connected through a USB cable and your printer prints only bits of whats on the screen.

There is one setting in the driver which you can check. It's called Preserve Layout. Make sure that it is set to Yes. 
 
You can find this setting here: Start>Devices and Printers>Your printer driver>
Right click and go to Printer Preferences>Advanced

If the copy works fine try to uninstall the printer drivers from root level and install the latest drivers on your PC and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Please update the full feature printer software using this link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-3830-all-in-one-printer-se...

Also, try the steps recommended below.

Check the print settings for your print job in Windows.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Also, refer this article to further troubleshoot printing issues. Link: https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hibberd40]

Brilliant, thank you very much for your help.  I re-installed the printer as you suggested and tired using a different USB port as well and its working fine now. 

[A4Apollo]

Hi @Hibberd40! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂