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‎05-21-2021 04:59 AM

HP Recommended
Operating System: Chrome OS

In the last week or so, my printer has stopped responding when asked to print. I've shut it off and on, disconnected it from the wall several times and checked all connections. WiFi is connected and working. What is the issue? Anyone else having this problem? The printer is an OfficeJet Pro 6970. Thanks in advance for any help you can give me!

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1 person had the same question
1 REPLY 1

‎05-24-2021 12:44 PM

HP Recommended

@sharp2215

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Are you using the HP Print for Chrome App on your Chrome Computer to print? If yes, please uninstall and reinstall and try printing.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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