cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
renee_m0725
New member
2 1 0 0
Message 1 of 4
531
Flag Post

Printer only printing half of my document then cancelling by itself

HP Recommended
HP OfficeJet Pro 6968
Android 9.0 Pie

I am using a WiFi direct connection to print. I have already made sure that my connection is up and running, and that my phone and printer are on the same network. (If you have any suggestions on settings.that may help with print jobs and quality, I'm happy to hear them)

16005499643638272865927800321124.jpg

My printer just all of sudden started printing only half the document. It will start printing like normal then halfway through the print job, it cancels out on its on, then spits out a half blank page. It does not jam, and does not say Cancelling on the touch display. It just goes back to the main home screen like the print job had completed successfully. I have tried several troubleshoot options that are located in my printer's menu, but none of these are related to my issue. Most are just basic printer maintenance. Because the warranty is expired, live chat don't seem to be an option. I am currently working from home, so it is a huge problem not having a working printer. I have also shut the printer down to restart it, as well as unplugging the printer for 20seconds then plugging back in. The model is a HP OfficeJet Pro 6968 All-in-one. Could you possibly help me with this? Thank you so much. 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
29,659 22,903 1,560 1,521
Message 2 of 4
Flag Post
HP Recommended

@renee_m0725

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
renee_m0725
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank You @SandyTechy20 

I will give this a try.   I am going to cross my fingers and hope that this works.  

Also, what I did notice the other day, whenever I was working from home and using my laptop, is when I printed something I did not have any issues.  Like I said though, this was when I was using my laptop and had the printer connected via USB.  When the issue I am having occurs, I am using my android device and a WiFi Direct connection.   I have performed a connectivity check/test and everything is excellent as far as that goes.  I am going to try your recommendation and see how it goes.  Wish me Luck!!!  

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
29,659 22,903 1,560 1,521
Message 4 of 4
Flag Post
HP Recommended

@renee_m0725

 

Yes, you can try the steps at your leisure.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation