Printer prints only top half of page at first

[msirt]

When printing single page from my WIFI connected laptop, the printer issues a half printed page. Then a few minutes later a complete page prints out without any action on my part. It's a waste of ink, paper, and I'm charged for a copy in my instant ink account. 

Please help,

Michael

My Mac  operating system is not listed in your drop down menu. It is OSX 14.0  Sonoma

[Sneha_01]

Hi @msirt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Looks like this issue with slow printing. May I know are you using a windows laptop? If yes, Please follow the steps below:

Check HP printer hardware and software on your Windows computer to improve printing speeds.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Turn off Quiet Mode (Windows)

• Quiet Mode reduces noise levels when printing, but can also reduce print speed.
• Quiet Mode is not available for all printers.
• HP Smart app: Open the HP Smart app, click your printer, click Advanced Settings. On the Settings tab, click Quiet Mode under Preferences, select Off, and then click Apply.
• NOTE:
• If prompted for a password or PIN, enter the password previously set by the printer administrator or PIN from the label on your printer. You can find the label on the back of the printer or open the cartridge access door and look inside the printer.
• HP Printer Assistant: Search Windows for your printer, and then select your printer in the results to open HP Printer Assistant. On the Quiet Mode tab, select Off, and then click Save Setting.

Reduce print quality to improve print speed (Windows)

• Selecting certain paper types or printing in higher quality can slow print speeds. Print with plain paper in reduced quality for faster print speeds.
• Search Windows for printers, and then click Printers & Scanners in the list of results.
• Click your printer, and then click Manage > Printing preferences.
• Click the Paper or Paper/Quality tab, and then make sure Plain Paper is selected in the Type or Paper type field.
• Adjust the print quality.
• HP inkjet and LaserJet printers: In the Print Quality field, make sure Draft or Normal is selected.
• HP Laser printers: Click the Graphics tab, and then click Standard in the Quality field.
• Click OK or Apply to confirm the changes.

Print with both cartridges (inkjet printers)

• If your printer supports printing with only one cartridge, doing so might reduce print speed.
• Open the cartridge access door, and then make sure all cartridges are properly installed.
• Check ink levels, and then replace any empty cartridges.

Uninstall HP print driver and use HP Smart (Windows)

Update the printer firmware

Please follow this link for details on troubleshooting: https://support.hp.com/gb-en/document/ish_2817150-2408088-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[msirt]

Sorry Rachel, I use a Macintosh system and my laptop is a MacBook Pro running Apple's latest OS (Sonoma), So I don't think your detailed steps for windows will help. Can you address the issue for Macs?

[Sneha_01]

Hi @msirt,

Thank you for your response, The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

Solution one: Use genuine HP cartridges

Solution two: Allow automatic servicing to complete

• Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.
• If waiting for automatic servicing to complete resolve the issue, you do not need to continue troubleshooting.

Solution three: Check the paper

• Follow these guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

Mac OS

• Open a document, click File, and then click Print.
• The Print window opens.
• Select the Paper Type/Quality or Media & Quality menu.
• Depending on your print job, you might consider modifying the following settings:
• Paper type: If one of the options matches your paper type exactly, select that option.
• Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.
• To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset.

Solution five: Check the estimated ink levels, and then replace any depleted cartridges

• Step 1: Print a Print Quality Diagnostic Page
• Print a Print Quality Diagnostic Page to identify the print quality issue.
• Load plain white paper into the tray.
• On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
• Swipe the display to scroll to Print Reports, and then touch Print Reports.
• Touch Print Quality Report. The printer prints a test page.

Please check the detailed steps in this link: https://support.hp.com/in-en/document

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[msirt]

None of the above states the issue. It's not about print quality, it's about the telemetry. When printing from my laptop there's a false start. Half a page prints. then 2 to 3 minutes of silence, then a full page prints on its own. It's a software/network issue. Still not solved.

[msirt]

What I mean to say is on Print, a full page prints out with only half an image. Then after a long pause, another page prints out with the full image. I don't think this has anything to do with stock print quality issue fixes.

[Sneha_01]

Hi @msirt,

Thank you for your response and detailed explanation. It looks like an issue with the slow printing. I have shared the steps for slow printing for MacOs.

Check HP printer hardware and software on your Mac to improve printing speeds.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Turn off Quiet Mode (Mac)

• Quiet Mode reduces noise levels when printing, but can also reduce print speed.
• Quiet Mode is not available for all printers.
• Open the printer homepage.
• HP Smart app: Open the HP Smart app, click your printer, and then click Printer Home Page (EWS).
• Printer options: Click the Spotlight icon to search for and open Printers & Scanners. Click your printer, and then click Options & Supplies > Show Printer Web Page.
• Enter either the password set by the printer administrator or the PIN from the label on your printer, if prompted. The label is located on the back of the printer or inside the cartridge access area.
• On the Settings tab, scroll down to Preferences and click Quiet Mode. Select Off, and then click Apply.

Reduce print quality to improve print speed (Mac)

Uninstall the HP software and use the HP Smart app (macOS)

Please click on this link for detailed instructions on MAC OS: https://support.hp.com/gb-en/document/ish_2817150-2408088-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support