Printer prints page of colors

[DanaJM]

I will send a document to print and it will print out part of the document and then waste so much ink by printing blocks of colors and will not print the document I sent. 

[Gaya1239]

Hi @DanaJM,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Smart Tank 5101 All-in-One Printer printing incorrect colors or blocks of color instead of your document, the issue might be caused by a miscommunication between the printer and the computer, corrupted print jobs, or a problem with the printer's software or hardware. Here's how to troubleshoot this:

1. Cancel the Print Job

• Cancel the current print job on your computer and printer.
• Clear the print queue:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select See what's printing.
  • Cancel any pending print jobs.

2. Run HP Print and Scan Doctor Update the firmware on an HP printer

• Download and run HP Print and Scan Doctor to diagnose and resolve common printer issues.

3. Check Printer Connection

• Ensure the printer is connected properly to your computer via USB or Wi-Fi.
• Restart both the printer and your computer to refresh the connection.

4. Update or Reinstall Printer Drivers

• Uninstall the printer driver:
  • Go to Control Panel > Programs and Features, locate your printer driver, and uninstall it.
• Download and install the latest driver for your printer from the HP Support website.
• Re-add your printer to the computer.

5. Check the Document Format

• Ensure the document you are printing is in a supported format (e.g., PDF, Word).
• If using a PDF, open it in a different viewer like Adobe Reader.

6. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, plug it back in, and turn it on.

7. Perform Printhead Maintenance

• Open the HP Smart app or the printer's settings and locate Maintenance or Tools.
• Run a printhead cleaning cycle.
• Print a test page to check for improvement.

8. Check for Firmware Updates Update the firmware on an HP printer

• Open the HP Smart app.
• Go to Printer Settings > Advanced Settings > Firmware Update and install any available updates.

9. Try a Different Application

• Print from another application to see if the issue is software-related.
• Test with a simple document like a Word file or a plain text file.

Refer to this document: HP Smart Tank 5101 All-in-One Printer User manual

HP Smart Tank 210 and 500 series printers - Color or black ink not printing, other print quality iss...
 

I hope this helps. 

Take care and have a good day.

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