cancel
Showing results for 
Search instead for 
Did you mean: 
GG7111
New member
1 0 0 0
Message 1 of 4
414
Flag Post

Solved!

Printer reports paper tray is open

HP Recommended
HP OfficeJET 46650 All-in-one Printer

HP officejet 4650 all-in-one Printer reports that paper tray drawer is open although it’s not. Tried rebooting - same message

1 ACCEPTED SOLUTION

Accepted Solutions
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 669
Message 2 of 4
Flag Post
HP Recommended

@GG7111

Welcome to the HP Community

 

Remove the tray, adjust the paper and reseat the paper tray.

 

Then, I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

 

Restart the printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

3 REPLIES 3
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 669
Message 2 of 4
Flag Post
HP Recommended

@GG7111

Welcome to the HP Community

 

Remove the tray, adjust the paper and reseat the paper tray.

 

Then, I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

 

Restart the printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

SuzClem
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hey, it worked!  Thanks!  I have the Hp Envy 6255 Photo printer, in case anyone wants to know.  Thank you again for your help!

0 Kudos
seaylang
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

My hp is envy 5030. I tried to reboot removing the power supply but this did not ork.

Message is ironically there again.

What can I do  if not suicide?

Pier

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation