Printer says busy

Native_Cherokee · ‎08-28-2020

I am only having this problem with a certain file/documents I'm trying to print from my drive or as pdf. I think a message might have popped up saying HP couldn't open and print file? It was sent encrypted but I downloaded it and it's a regular pdf now. So I'm not understanding why printer keeps saying busy for this particular file. Any help appreciated!

Jay_G24 · ‎08-31-2020

Hi @,Native_Cherokee,

I'd like t help!

To provide an accurate solution -

What's the application you are trying to print from? Have you tried printing from a different application or devices?
What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

Keep me posted.

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Native_Cherokee · ‎08-31-2020

Hi there! I actually just re-set everything then it was fine. Thank you so much for offering to help!🙂

Jay_G24 · ‎08-31-2020

You're welcome 🙂

I am glad everything is working alright.

If you need further assistance feel free to reach out to us.

Have a great day ahead!