Printer status Idle - not printing

[aglaea]

Printer not printing document.  Status: Idle.  When print test page prints blie box with printer inside and in blue ink Windows Printer test page - nothing else.  When I open printers nothing is in queue. 

[The_Fossette]

@aglaea,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you performed any troubleshooting steps before posting?
• How is the printer connected to the computer? (USB/Wireless)

While I wait for the answers, I recommend you follow the below steps and check if it resolves the issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If you continue to face the issue, I recommend you update the printer firmware following the steps in the below article.

https://support.hp.com/us-en/product/hp-officejet-pro-8210-printer-series/7902063/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!