Printer went off line

[Mark4145]

Printer was printing and then went off line. Trying to get it back on line

[Kuroi_Kenshi]

Hi @Mark4145,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer and Network Connection

Ensure the Printer is On: Make sure the printer is properly plugged in and powered on. Check if the printer's display shows any error messages.

Network Connection: Confirm that your printer is connected to your Wi-Fi network. You can access the printer's control panel to verify network connection settings.

• If it's connected via USB, ensure the cable is securely connected.

Restart Devices: Rebooting the printer, computer, and router can often resolve connection issues:

• Turn off the printer, computer, and router.
• Wait for 10 seconds, then turn them back on starting with the router, then the computer, and printer.

Set Printer Online in Windows

Printer Settings in Windows:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP DeskJet 4155e and select See what's printing.
• In the queue window, click Printer and ensure the option Use Printer Offline is unchecked.

Reset Printer Spooler:

• Open Run by pressing Win + R, type services.msc, and hit Enter.
• Find Print Spooler in the list and right-click it, select Restart.

Update Printer Drivers

Download Latest Drivers: Visit the HP Support website to download and install the latest drivers for your printer model.

Driver Settings: Ensure that the drivers are set up properly with the correct printer port:

• Go to Devices and Printers.
• Right-click the printer and select Printer properties.
• Go to the Ports tab, ensure the correct port is selected.

Run HP Print and Scan Doctor

1. Download and Use Tool: You can download and run the HP Print and Scan Doctor utility which helps identify and resolve common printing issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,