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HP OfficeJet 200 Mobile Printer
Microsoft Windows 10 (64-bit)

I have an iPhone 12 and an HP Officejet 200 Mobile Printer. I've always been able to print anything from my phone. Since taking the recent iOS update, I cannot print. When my phone finally finds the printer, it continues to "Gather Supplies Information", and never stops. I've checked for HP firmware updates, unplugged, rebooted both printer and phone, reset network settings on my printer and then reconnected to the network. I don't know what else to try. Any ideas? 

2 REPLIES 2
HP Recommended

This problem has shown up before and there is a long thread about it over at apple.  It seems to have started with 17.1

https://discussions.apple.com/thread/255257939?sortBy=best

 

The few solutions I read were when the users discontinued using VPN.

 

I do not know if the problem is with HP or Apple but I did read your post over there.  Apple and Microsoft have feedback apps.  If I find an HP one I will post here.  I suspect problems like this are part of a warranty service.


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Thank you for your input. I will check out that discussion in Apple Community. And I appreciate any further information you may find. 

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