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bmrey_7
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Printer will not connect to wifi: security says no encryption

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OfficeJet Pro 8035

I have been using my Office Jet Pro 8035 wirelessly for about two months.  A few days ago it stopped connecting to the wifi.  The home wifi comes up as an option to connect to, but when I try to select it, it says security: no encryption, so I cannot enter the password.  I am able to print with HP wifi Direct, but it is only a short term solution, as it will be an issue with my instant ink subscription.   I have tried resetting the network settings, but either they didn't reset (I'm not sure how to check) or for some other reason, it didn't work.  I still got the "security: no encryption" when I attempted to use the set up wizard.

 

 

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Riddle_Decipher
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@bmrey_7 Welcome to HP Community!

HP Printers do not work on or connect to public networks, I suggest you connect to a private network and check if that works,

Also, if it doesn't work on a private network, here's what you need to do:

 

The below article explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings.

NOTE: 

When troubleshooting a connection to your wireless network, make sure you are connecting your printer to the router and not a wireless extender.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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bmrey_7
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I am attempting to reconnect the printer to our home wifi, not a public network.  I have completed the steps in the article that you linked, and it still will not connect.  In the part of the set up where I would usually enter the wifi network password, it says security no encryption.  Up until last week, it had been working perfectly, so I don't know what changed.  I printed the wireless network test results.  It says MAC address filtering may be enabled on the wireless router.  I do not know how to check this (the router is a lease from Mediacom) and I haven't changed anything.  

B_Will
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This link is to Mediacom YouTube help page.

There is a video to setup your ID, then another one shows you how to connect to the router and make changes on the router.

https://www.youtube.com/playlist?list=PLF5C5BB89D52A16C2 

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Jdubber
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Hello!  Not sure if this issue is still active; which video specifically?  My HP 7740 just came down with the same exact symptoms, still unable to see wireless network security and be prompted for network password.  I have been running Tenda Nova MW6 mesh wireless network for almost a year and started having problems with this printer 10/2019.

 

Any help appreciated!!

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Jdubber
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Solution found!  Had to go into web Admin interface while connected to wired network and force the Wireless (802.11) > Advanced > Network Settings > (select) WPA-PSK Authentication > WPA Version & Encruption = Automatic > Passphrase (enter my passphrase) to connect.  Not sure why this was ever changed in the last 90 days.  Hope this helps someone!

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