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10-24-2019 09:16 PM
I have been using my Office Jet Pro 8035 wirelessly for about two months. A few days ago it stopped connecting to the wifi. The home wifi comes up as an option to connect to, but when I try to select it, it says security: no encryption, so I cannot enter the password. I am able to print with HP wifi Direct, but it is only a short term solution, as it will be an issue with my instant ink subscription. I have tried resetting the network settings, but either they didn't reset (I'm not sure how to check) or for some other reason, it didn't work. I still got the "security: no encryption" when I attempted to use the set up wizard.
10-28-2019 05:53 PM
@bmrey_7 Welcome to HP Community!
HP Printers do not work on or connect to public networks, I suggest you connect to a private network and check if that works,
Also, if it doesn't work on a private network, here's what you need to do:
The below article explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings.
When troubleshooting a connection to your wireless network, make sure you are connecting your printer to the router and not a wireless extender.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
10-29-2019 01:22 PM
I am attempting to reconnect the printer to our home wifi, not a public network. I have completed the steps in the article that you linked, and it still will not connect. In the part of the set up where I would usually enter the wifi network password, it says security no encryption. Up until last week, it had been working perfectly, so I don't know what changed. I printed the wireless network test results. It says MAC address filtering may be enabled on the wireless router. I do not know how to check this (the router is a lease from Mediacom) and I haven't changed anything.
10-29-2019 01:55 PM - edited 10-29-2019 05:07 PM
This link is to Mediacom YouTube help page.
There is a video to setup your ID, then another one shows you how to connect to the router and make changes on the router.
12-30-2019 08:20 AM - edited 12-30-2019 08:29 AM
Hello! Not sure if this issue is still active; which video specifically? My HP 7740 just came down with the same exact symptoms, still unable to see wireless network security and be prompted for network password. I have been running Tenda Nova MW6 mesh wireless network for almost a year and started having problems with this printer 10/2019.
Any help appreciated!!
12-30-2019 09:55 AM
Solution found! Had to go into web Admin interface while connected to wired network and force the Wireless (802.11) > Advanced > Network Settings > (select) WPA-PSK Authentication > WPA Version & Encruption = Automatic > Passphrase (enter my passphrase) to connect. Not sure why this was ever changed in the last 90 days. Hope this helps someone!