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Microsoft Windows 10 (32-bit)

My printer, a Deskjet 3762 (3700 all-in-one series) refuses to print any order I put in. Not from Google docs, not from Word, not from any app on my laptop and not even from the HP app itself. I can print from itself just fine. Any of the reports print just fine, so the printer isn't even broken in terms of hardware. 

I've installed the HP app, set the printer to my wifi, printed the reports, ran diagnostics, made certain there is enough ink and paper in the thing and have tried several times to run tests  now. Nothing works. I've triple checked the drivers and other software to make sure it's compatible, and everything is as it should be. So it's not hardware or software. 

What happens is that when I press 'print', I can see the file being sent to the printer. And then it disappears. No errors, no messages, no popups, nothing. The file just disappears. I've tried this over and over with several different files and ways to force it to print. 

So what now? Do I toss the printer and get a different brand? Do I have to resort to manually writing the documents by hand? 

1 REPLY 1
HP Recommended

Hi @Xelon99,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Deskjet 3762 printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Is the blue light solid on the printer?
  • When was the last time the printer worked fine?
  • Have you tried printing from a different application or device? 

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

Make sure paper is loaded in the main tray, and then turn on the printer.

Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

On the welcome screen, click Start to select your printer and run the diagnostic.

If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

 

Reset the Windows printing environment

Stop the print spooler, delete print job files, and then restart the computer and the printer.

Turn off the printer, and then unplug the power cord.

In Windows, search for and open Services.

In the Services window, right-click Print Spooler, and then click Stop.

Stopping the Print Spooler from the Services window

After the Print Spooler stops, close the Services window.

In Windows, open File Explorer.

Browse to C: > Windows > System 32 > spool > PRINTERS.

Delete all files in the PRINTERS folder.

Shut down your computer.

Reconnect the power cord to the printer, and then turn it on.

Turn on the computer.

Reinstall the HP print driver (Windows)

Uninstall then reinstall the print driver on a Windows computer.

Disconnect any USB cables from the printer.

In Windows, search for and open Add or remove programs.

Look for your HP printer name in the list of programs.

If you find your printer, click the printer name, and then click Uninstall.

If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

If a User Account Control message displays, click Yes.

Follow the instructions to complete the software removal, and then restart the computer.

Go to 123.hp.com to download and install the latest print driver.

 

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: HP printer setup (Windows built-in driver)

 

Also, check this document: HP Printers - Print Jobs Disappear from the Print Queue and Do Not Print (Windows 8 for further assistance. These steps should be relevant for Windows 10 as well.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.