• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Photo Smart 5510
Microsoft Windows 7 (64-bit)

Printer won't recognize paper in paper tray

1 REPLY 1
HP Recommended

Hi @LeoRc

 

Welcome to the HP Support Community. 

 

Check the paper, and then reload it

 

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper
  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. With the flashlight, look down into the input tray and find the paper pick rollers.

    An example of paper pick rollers on top loading printer
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (under printer)

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

  1. Turn off the printer.

  2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  3. Remove the paper stack from the input tray.

  4. Lift the printer and place it on its side or back.

  5. Pull out the paper tray, and then locate the gray paper pick rollers.

    Paper pick rollers underneath printer
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Set the printer upright.

  10. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (inside printer)

Clean the paper pick rollers under the cartridges or inside the paper tray area.

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. Depending on your printer model, use the flashlight to find the paper pick roller.

    Figure : Printers with the roller under the cartridges

    Printers with the roller located under the cartridges

    Figure : Printers with the roller above the input tray

    Rollers in the paper tray area
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord and cables, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.