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Locked

‎12-17-2019 11:56 AM

HP Recommended
Product: HP Envy 5640
Operating System: Microsoft Windows 10 (64-bit)

My printer wont stop printing over and over again.

Print queue is empty, i have tried removing the paper, I have tried turning it off and removing all of the cables. Nothing works.

Please help.

1 REPLY 1

‎12-17-2019 01:04 PM

HP Recommended

Restart the print spooler and delete all jobs.

Press “Windows key” + “r” to get the “Run” window.
Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.

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