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‎02-24-2021 04:20 PM

HP Recommended
Product: HP Officejet Pro 8710 - Product # M9L66A
Operating System: Microsoft Windows 10 (64-bit)

My two-three year old HP Officejet PRO 8710, model # M9L66A, is saying "The printhead appears to be missing, not detected, or incorrectly installed. I have never had any problems with the printhead until I had a paper jam recently. I removed the paper jam and ever since it has had this area. Is there anything I can do? Is it worth it to replace the printhead?

Category:
1 person had the same question
1 REPLY 1

‎02-27-2021 07:48 AM

HP Recommended

@Jack1638

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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