Printing 5x7 photos. How do I load 5x7 paper?

[Soxley2323]

How do I load 5x7 photo paper? Steps say to load print side down, short edges to the side, but the printer then says no paper or gray open when it’s not. What am I doing wrong. I printed a 8x11.5 and it came out great but the 5x7 ? I’m stumped. 

[Dragon-Fur]

@Soxley2323 

Welcome to the HP Community --

Edits - Clear out the muddled bits

Depending on the printer model, the printer will include one or more trays.  Load the paper in the appropriate tray for the paper type, narrow sides front and back.

Photo Trays generally require that the paper be loaded in the tray "print side down".

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Printers that include a Photo Tray

Photo Tray supports one or more sizes of small photo paper (examples, 4x6 inch, 5x7 inch).

Examples

and

The user manual for the printer includes a paper load section.

The section might be named "Load Paper", "Load Media" or similar.

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Printer Control Panel / Embedded Web Server - EWS

Note

Depending on the printer model, the Printer Control Panel provides access to Paper Size / Type settings immediately after the paper is (re)loaded and / or after the paper tray is opened and then closed.

Example - Printer Control Panel

When supported,

Use the Embedded Web Server (EWS) to check / adjust the Paper Size & Type - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Additional Information

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Which Paper in Which Tray?

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally place limitations on the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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Examples - Paper Sizes / Paper Types

Brochure or Professional paper - matte, select (in EWS):   Specialty Paper - Matte

HP Card paper or Index Paper, if available, select (in EWS):   Plain Paper, Thick  OR  Specialty Paper - Matte

General Examples - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_2Retain_Printing_Preferences_19

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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 Enter the device type and model name of your HP product

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