Printing blank pages and random characters when printing from Mac book

[AN5030]

I've just installed HP ENVY 5030 and whenever i send anything to print from my mac book it throws out blank pages occasionally with a few line consisting of random characters printed in 3 or 4 sheets. it empties the entire tray! This happens regardless of what document is sent to print (doc, ppt, pdf...) and what page range i select. Surprisingly it prints the documents correctly when i print using the HP smart assets app from my iPhone. Any ideas what might be the issue?

[TEJ1602]

@AN5030, Welcome to HP Support Community!

Ensure that the printer is up to date with its firmware. If you are unsure you may use the link below to update the printer firmware:

Update printer firmware

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know the outcome.

Cheers 🙂

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