Printing issues with iPad

[mikejh2323]

I never use USB. I am connected by Wi-Fi. I am sure I am connected to the right name (identifier) and I disconnect my Bluetooth as well. 

[Jay_G24]

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

2.) What is the distance between the router and the printer?

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Let me know how this goes!

[mikejh2323]

My router sits in my basement and I have a booster upstairs at the top of my stairs. All my devices show an excellent signal. When I print my status page from my printer, it shows very good to excellent. Normally when I print, I am only a few feet from the printer or I have my iPad or iPhone sitting on top of my printer. 

I don’t have an Apple router- it is from a local communications company that carries t.v., too. I have rebooted the router several times. I do not know how to change the channel on this kind of router. There are no external buttons. If the router or a different channel is the issue, how could I print sometimes and not other times? Why would the technician not set it up on the correct channel?

I don’t know if there is interference between the Bluetooth and wi-fi signal or not. The folks at Apple told me that awhile back ago. There doesn’t appear to be any link between ability to print and turning Bluetooth off. 

I rarely have lights on in the house and the microwave is in the kitchen which is not in the way of the router to printer. 

Have no idea if router is dual-band enabled? How do I discover that?

I will check with provider on the Bon Jour.

[Jay_G24]

If it is dual-band, you will find it on the router itself.

[mikejh2323]

Here is what my provider told me:

Thanks for reaching out. Bonjour would unfortunately be out of our scope of assistance since it is not a product or service we provide. To my knowledge we do not specifically block that type of traffic, however, we do not officially support it. We apologize for any inconvenience this causes.

If you need any further assistance please let us know.

I got this from the router’s (Hitron) website: 

The CGNM-2250 delivers speeds of up to 960Mbps with twenty-four bonded downstream channels over its DOCSIS interface. The integrated four-port Gigabit Ethernet switch and Wi-Fi 3×3 802.11n+802.11ac dual-band MIMO Access Point enable fast and easy home entertainment networking.

Full Dual-Stack IPV4 / IPV6 Support

The CGNM-2250 supports full IPv4 routing features, as well as, full support for IPv6 routing and firewall. The CGNM-2250 supports both DSLite as well as 6RD for different IPv6 deployment and transition strategies.

Simply Secure Wireless Networking

The CGNM-2250 supports pre-configured and pre-enabled Wi-Fi security via Wi-Fi Protected Setup (WPS), allowing the end-user to rapidly set up a secure wireless network without manual configuration.

Key Specs

• DOCSIS 3.0 compliant and DOCSIS 3.0 certified
• Two USB 2.0 host, supporting Network Attached Storage (NAS) functionality
• Wi-Fi Access Point with 3×3 802.11n+802.11ac dual band MIMO internal antennas
• –Supports 32 SSIDs (16 SSIDs per radio)
• –Individual configuration for each SSID (security, bridging, routing, firewall and Wi-Fi parameters)
• Integrated DLNA Media Server with support for video, audio and image serving
• Extensive operator control via configuration file and SNMP
• Well-defined LEDs clearly display device and network status
• TR-69 and HNAP for easy setup and remote management
• Enhanced management and stability for low total cost of ownership

[Jay_G24]

Were you able to check with your ISP if your router is dual-band enabled?

[mikejh2323]

Does this description say it fully? It says “dual band”.

“The integrated four-port Gigabit Ethernet switch and Wi-Fi 3×3 802.11n+802.11ac dual-band MIMO Access Point enable fast and easy home entertainment networking.”

[Jay_G24]

Try and set a manual IP -

1. Print a conƭguration page and take down the IP a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select &onƭguration Report.
2. Open a Web browser on a computer connected to the same network as the HP LaserJet.
3. Type the current IP address of the LaserJet listed on the configuration page into the address bar on your Web browser and press "Enter" to open the HP printer's embedded Web server.
4. Select the "Networking" tab from the HP configuration screen
5. Click "Network Settings" on the left side of the screen.
6. Select the "TCP/IP" tab.
7. Click the drop-down menu under "IP Configuration Method" and select "Manual."
8. Enter a new IP address in the box that appears
9. Click "Apply" at the bottom of the screen

Let me know how this goes!

[mikejh2323]

Last night, before applying your latest recommendations, I printed 17 of a 37-page document. I couldn’t print the rest of the pages. I then tried printing a couple of journal articles from online and they printed fine. One was 8 pages and the other was 4. I then tried to print pages 18-37 from my original document, which I was not able to do. 

This morning, I went through the steps you suggested in the previous message. After going to “Network”, I went to “Networking Identification” , which I assume is the page you wanted me to go to. There was no “TCP/IP” anywhere on that page. There was a drop down box under the heading, “Configuration Precedence” which allowed me to switch to manual. I did that and then applied it. I was able to print pages 18-37 of the original document. I then tried printing a 42 page document and the printer resorted back to its typical activity; it makes a sound like it’s going to print and then it stops by making clicking sounds. 

I don’t understand:  what “new” IP address would I enter?  Where would this address come from?

[Jay_G24]

-->Touch on the wifi icon ((i)) on the printer, to find the IP address.

We have already tried all the necessary troubleshooting steps and yet the issue persists. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

Hope this helps!