Printing page is blank when printing from emails on HP Envy 5540 printer

[Purpleellen]

When I try and print emails from my hotmail account, I can get the print page up but the page is always blank. It's ok on other websites. Is there a way around this?

[Rainbow23]

@Purpleellen, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP ENVY 5540 All-in-One Printer is printing blank pages while printing emails from Hotmail account.

Don't worry as I have a few steps that should help fix this issue.

Please try using a different browser like internet explorer to access Hotmail account and then try printing.

Also, let us know the operating system installed on the computer from the link: Windows Operating System or Mac Operating System 
 

I hope you have a good day ahead.
 

[Purpleellen]

Hi, thank you for your reply. We are operating on windows and I will try opening my hotmail account in explorer.

[Rainbow23]

@Purpleellen, You are welcome.

I understand that you will try the steps later and get back to us.

Please follow the steps and let us know the results. I also appreciate your time and patience.

You have a good day ahead.

[Purpleellen]

Hi. I can't seem to get Windows Explorer. When I put it in search bar it comes up as chrome which is what I am already using. Not technology minded enough I am afraid . It's very frustrating though!

[Rainbow23 · Accepted solution]

@Purpleellen,

Thank you for your reply, I'll be more than glad to help you.

I understand that you do not see internet explorer on your computer.

Please follow the link to open internet explorer: http://hp.care/2jxti8y

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I hope you have a good day ahead.