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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Printing through WifiDirect, Printer is Offline

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03-19-2019 02:40 PM
My printer has been just fine since I got it. It wont connect to my schools wifi so I have been using Wifi Direct. I have no had it for 2 months and just today it will not let me print. I looked to see if Wifi Direct was on and it is. I try to connect my computer to the printer "wifi" name and print my page but then it says the my printer is offline. How do I fix this? My printer was never connected to wifi because I was using wifi direct and its saying its "offlne" I need help ASAP
03-20-2019 04:28 PM
Thanks for reaching out to the HP Support community!
- What is the model of your printer?
- What computer do you have? Is it Windows or MAC?
Let's try to restart the printer and PC, it may fix the issue:
- Make sure this printer is plugged into a direct wall, not a surge protector.
- Turn the printer on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet. Wait at least 60 seconds
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Restart the PC
- Try to connect the PC to the printer's wifi
Let me know if this helps.
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ATHARVA_GP
I am an HP Employee