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JohnFleming
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Printing using PC wirelessly - no activity from HP ENVY 5640 printer

HP Recommended
HP ENVY 5640
Microsoft Windows 10 (32-bit)

Printing using PC wirelessly - no activity from HP ENVY 5640 printer

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The_Fossette
HP Support Agent
HP Support Agent
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@JohnFleming,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print wirelessly.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Are you able to make a copy?
  • Is the wireless light blinking or steady on the printer?

Meanwhile, the HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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