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Printing using hp smart app from iOS - blank page

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HP ENVY 5030


im trying to print a picture for my daughters project. It doesn’t need to be amazing quality and it needs to be quick hence why I’m using my home printer. I can print it directly from my iPhone XR to the printer and it prints fine but it’s full a4. I’ve watched videos on how to crop it etc but still only a4. So I decided to use the HP smart app that lets you make it smaller but it prints a blank page every time.


not sure if this is relevant but when editing the picture turns grey (I did not select black and white) 

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HP Smart needs the paper size / type changed before the photo is set to be printed.


Note the examples provided are from HP Smart Mobile > iPad Pro - iOS

Printing from phone is likely different but may be similar.


Set the paper size / type


Open the printer Tray.

If not done, Load the correct paper size into the printer according the instructions in the User Guide

Close the tray.

For those printers that include a Display panel,

Evaluate the message on the printer – change / verify the paper setting.


What else?


EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes


EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes


EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes





Open HP Smart Mobile

Set / Check the paper size / type (EWS)

Open the image / photo to be printed

Click the appropriate Edit / Adjust option for color and other Adjustments

If desired, Edit / Crop the photo


After any edits, Click Done > then Print / Share / Save








HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5030 All-in-One Printer 



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