Printing very light when I print from Samsung Tablet and Galaxy 8+ mobile phone.

[Kare2talk]

My Envy#7855 prints very light when I try to print a document from my android galaxy 8+ and also from my Galaxy Tab A. Any suggestions to correct this problem.  

[Kumar0307]

@Kare2talk, Welcome to the HP Support Community! I’m here to help.

I see that the print quality is not satisfactory. Kindly perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Check the ink levels and replace any low/empty ink cartridges.

Clean the ink cartridges up to 2 times and print a test page to check the result.

Try making a standalone copy from the flatbed glass and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Kare2talk]

I performed all those steps before and the print is still light poor quality when I print from a Mac the print is fine. Problem is just when I print from Galaxy Tablet and Android 8+ mobile.

[Kumar0307]

@Kare2talk

If the print quality is fine when you print from the Mac, it means the issue is not with the printer.

Are you using the HP Smart app to print from your Tablet?

Have you tried printing different types of documents or different pictures and check if the issue persists?

Keep me posted.