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Printing wifi connection error- More than one access point

HP Recommended
Officejet 6600
macOS 10.15 Catalina

Getting a Troubleshooting message that "More than one access point/wireless router has been found that matches your wireless network's name (SSID).  If this is unintended, your HP printer might connect to the wrong wireless network."

 

I have google wifi and since I installed that this has been an issue but I was still able to print on some devices and now I cannot even connect to the wifi on my printer therefore cannot print wireless. I need to be able to connect to the wifi.  How do I fix this issue?

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HP Support Agent
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@BHE2088

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

We need to check few details first and we could try adding the printer as Airprint

 

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.


- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

 

Next ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this post

 

 

KrazyToad
I Am An HP Employee

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I have the ENVY 4500 series and having the same issue. I'm running windows 10. it worked at one time but now its not. Please help!

 

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I have just changed my internet, and since then  my HP Deskjet 2600  shows that it is offline, as it is no longer connected to the same new wifi connection as my laptop is. How do I make my printer connect to the same new wifi as my laptop.

PS: when I connect from my laptop to the printer wifi I can print then, but I am no longer connected to the laptop wifi

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Printer Envy120

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I don't think you understand this printer isn't on the network at all. it won't connect to the network at all my attempts. Period like I cannot complete your steps for that reason. Seems like others are having this issue as well

 

I've assigned the printer an IP Adress and it doesn't work and I've contacted Google and they don't know. The only time I can connect is when I factory reset my router and I can connect for a few hours and then I'm kicked off and back to square one.

 

See I've contacted everyone but HP and now I'm being told from HP to contact someone else, Its extremely frustrating and disappointing. 

 

I need further help and would like to speak with a person to have a direct conversation, not on this form as this simply isn't enough for this issue.

Thank you

 

To the people who commented they have the same issue, I'll be updating on what HP responds and if they have the ability to fix this issue. Hopefully, their customer service is more dependable then there products!

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@BHE2088

 

Is this a mesh network?

Restart the wireless router, the printer, and the MAC

The error is related to your access point which is the router. You will have to clarify this with your internet service provider.

As mentioned by the previous agent, this printer only supports a 2.4GHz network. If your router is a dual-band router, split the frequencies and give different names.

Also, check if the router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep us posted for further assistance.

 

KUMAR0307
I am an HP Employee

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