Private pick up for printing

[Threecoolcats]

Hi there.  I set up my printer Envy 6430e to "Print from Anywhere"  At first, I also set it to Private Pickup only.  Now I find that very annoying as my PC is just next to the printer and I still need to get my mobile to activate my printing.  I went to the set up to "switch off" the Private Pick Up.  The icon is showing the Off sign.  However, when I start to print from my PC, I still need to whip up my phone.  What do I do?

[Sneha_01]

Hi @Threecoolcats 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue where Private Pickup remains active on your HP Envy 6430e even though you've tried to disable it. Normally, the Private Pickup feature is designed to secure your prints by requiring an authorization from a mobile device or an app before printing. If you’re located next to the printer and don’t want to use your phone each time you print, you can follow these steps to disable it and ensure your PC can print directly without needing to authenticate each time.

Steps to Disable Private Pickup on HP Envy 6430e:

1. Check Printer Settings via HP Smart App (on Mobile or Desktop)

You may have disabled the Private Pickup setting in the wrong place, or it may not have fully applied. Try accessing it from the HP Smart app again:

1. Open the HP Smart App on your mobile device or PC (ensure it's installed and logged in).
2. Select your HP Envy 6430e printer from the list of devices.
3. Navigate to Print Setup or Printer Settings.
4. Find the Private Pickup or Print from Anywhere settings.
5. Disable Private Pickup (if it hasn't been properly disabled yet). There should be an option to switch it off, and it should show as disabled if done correctly.

2. Access the HP Account Online

If you're unable to change the setting through the HP Smart app, you can try accessing your HP Smart account on a web browser:

1. Visit the HP Smart website and log in with your HP account.
2. Go to the Print Services or Print from Anywhere section for your Envy 6430e.
3. Disable or adjust the Private Pickup settings directly from the web interface.

3. Check the Printer's Control Panel (if applicable)

On some HP printers, you can manage printing settings directly from the printer's touchscreen or control panel. You can try these steps:

1. Go to the Printer’s Settings: If your printer has a touchscreen, navigate to the Setup or Network Settings menu.
2. Look for Print from Anywhere settings.
3. If the option for Private Pickup is still listed, try disabling it directly from the control panel.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Threecoolcats · Accepted solution]

Hi Rachel571,

This steps were the first that I tried, but I tried it again as suggested by you.

I could switch it off and the second screen at the bottom still shows that the Private Pick up is on.

I have a screenshot of it.

Please help.  Thank you.

Threecoolcats