Pro Tips: Troubleshooting ePrint and Scan to Email Issues in e-All-in-One Printers

[Dave125]

Tried all. E print says server connection error. Cannot get web services i.e. Crossword puzzles.
Still prints from other devices wirelessly.

[Aardvark1]

Hi @Dave125

Welcome to the HP Support Forums. Here is the information that you need for your service provider to open ports on your router/modem.

-Multicasting needs to be turned on

- Bonjour enabled ******** for Airprint

-Mac filtering needs to be turned off

-also make sure your router has current firmware update if needed Ports to open are :

Eprint and Apps

UDP (incoming)Ports 80 443

TCP (outgoing)Ports 5222 5223

Once these are opened you should have no trouble connecting to the eprint web services on your device.

[Jeremiah41]

I get to the point where I have to enable the web services and once again I get the server connection error message.

[WyreNut]

Just an FYI-

HP is ending the "Printables" service.  This may be the problem if the crossword puzzles you are desiring are part of the service.  Please see this link below for info:

http://support.hp.com/us-en/document/c05147275?openCLC=true

WyreNut

[Shelbers]

I do not have the option to enter an email address. Does anyone know how to add that option?

[RichL3]

Hi - I have a HP6700 premium and I have yellow warning triangles on Drive, scan to email and calendar. I only use scan to email and it was not working. I tried all the reset via powering down etc and I can now scan, but I still have the yellow warning triangle - what does it mean and what do I need to do to fix it? any help appreciated thanks

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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