Problem to connect Hp LC100w

[CMCAAAA]

Hello:
I have had the Hp Lc100w camera for years, it always worked perfectly, last summer of 2021 with the HP Pixi Cam app it worked correctly, but in 2022 it did not connect, this summer I am trying to do it again and it keeps giving the error, I deleted the profile I had and reinstalled the app in case it was a problem with a bad update downloaded, but nothing... I found this thread in the forum:

" https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/Lc100w-won-t-connect-to-app/td-p/582802... "

I found the app that they told me about Life cam and I installed it, but the same thing happens to me that with the Hp Pixi, I have the Wi-Fi connected to the camera in the network: "hplc10wca0153" (it is the one that always worked), with the correct password, it appears as "connected to the device. No internet access" (as was normal ), but when I connect the applications (it does the same thing in both) I get a message that says "Connection to camera failed, please ensure WI-Fi connection is working", as I said before I am connected to the cam, with the Wifi of the cam activated, but... does anyone have a solution? My mobile is a Xiaomi Redmi 10, the OS is Miui 13 but it is equivalent to Android 13 as I have seen on the interne.

Thanks in advance for reading.

[A_Gayathri]

Hi @CMCAAAA,

Welcome to the HP Support Community

I understand you are facing an issue with your Problem connecting Hp LC100w. Not to worry I will help you to get a resolution to resolve the issue.

1. Press the Power button to switch on the camcorder.

2. Press the Wi-Fi button to activate the wireless network.

3. Using the Wi-Fi function of the mobile device, search for the camcorder ID from the list. Each camcorder has a unique ID no.: hplc100wXXXXXXX (The last 2 digits of the ID will be as same as the last 2 digits that displayed on the LCM screen.).

4. Select and enter Wi-Fi password (enter the 4 numeral/letter on your LCM display twice will be your Wi-Fi password. E.g., if LCM display shows “ ”, your Wi-Fi password will be 12341234).

For iOS / Android Users: Using the mobile device [Settings] → [Wi-Fi] → [Select camcorder ID no.: hplc100wXXXXXXX] → [Enter the password] → [Connecting].

5. When connected to the Pixi Cam App , camcorder LCM display will show "APP" , indicates the Wi-Fi is connected.

Note:

1. Make sure the Wi-Fi function of the camcorder is activated and the mobile device is receiving Wi-Fi signal before performing the Pixi Cam App, or the App will be exited.

2. The mobile device shall be within a maximum of a 10m distance from the camcorder without any buildings in between.

3. When the Wi-Fi function of the camcorder is activated for 3 minutes without connecting with your mobile device, or the connection is disconnected, the camcorder will automatically stop the Wi-Fi function and you will need to re-activate the Wi-Fi function.

4. We suggest that you should set the correct date and time for your mobile device before using the camcorder so that the recorded video will be consistent with the date and time settings of the mobile device.

5. After connecting the mobile device with the camcorder, all the mode switch, Record, and Wi-Fi operation buttons of the camcorder will be disabled; all the operations shall be carried out via the Pixi Cam App.

6. The language of the Pixi Cam App will be consistent with your mobile device, beyond the language options, the App will be activated with the default language.

May you try the Life Cam app instead? I came across the following document in its user guides section:

http://h10032.www1.hp.com/ctg/Manual/c04630348

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @CMCAAAA,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!