cancel
Showing results for 
Search instead for 
Did you mean: 
LBCDC
New member
1 0 0 0
Message 1 of 2
102
Flag Post

Programming the 3830 Printer

HP Recommended
HP Officejet 3830
Microsoft Windows 10 (32-bit)

Good Morning,

I am trying to use my printer for the first time in a long time.

The ipad is receiving the Wifi signal from the printer but not vice versa , what steps am I leaving out ?

Thanks

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 2 of 2
Flag Post
HP Recommended

@LBCDC Welcome to HP Community!

 

I understand that the printer will not connect wifi.

 

I think the best plan of attack at this point is to uninstall and reinstall the software, disable antivirus, firewall and all startup software (clean boot). Hard Reset the printer & Router, and make sure firmware is updated on both the printer and the router. If this fails we can try another windows profile to ensure it is not something in the OS causing the issue. 

 

I know that at first glance this will appear very convoluted but I have broken out into step by step instructions to make it easy to follow  

  1. Disconnect the USB cable from the printer to the computer (If it is connected)
  2. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%
    • Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Delete the printer from device and printers, and the driver from the server properties. See instructions below before proceeding to step 4. 
  4. Uninstall the software again - Uninstalling the Printer Software Instructions
  5. When the uninstall has completed restart the computer
  6. Follow these steps to reset the registry settings and options for Windows Installer.
  7. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  8. In the Open box, type msiexec /unregister, and then click OK.
  9. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  10. In the Open box, type msiexec /regserver, and then click OK

 *Note: there is a space between the c and the /

 

If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer

  1. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer - Clean boot: How to perform a clean boot in Windows
  4. Leave the printer and router on and unplug the power cable from both for 1 minute, then reconnect it. 
  5. Download and install your software

 

Please let me know if this resolves the issue, or if you require further assistance.

 

__________________________________________________

REMOVE DRIVER FROM PRINTER SERVER PROPERTIES

1. In the ‘Devices and Printers’ folder

2. Choose ‘Print server properties’.

  • Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
  • Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
  • Windows 7/8, 8.1, and 10 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.

3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window

4. Choose the printer you want to uninstall and click ‘Remove’

5. Choose 'Remove driver only'

6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

 

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

 

Now please return to step 4 from the instructions above.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation