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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended

well, I am still on hold with HP, for the past 20 minutes. I canceled HP Instant Ink subscription a few weeks ago and I still get this message. I will keep waiting.... and then maybe buy a new printer if they cannot resolve this issue. 

4 REPLIES 4
HP Recommended

@ab22747

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
HP Recommended

I am still on hold, at 47 minutes.....  

HP Recommended

@ab22747 

 

Please check your private messages so that the escalation team can review your concerns.

 

Cheers

I work on behalf of HP
HP Recommended

Hello, I have responded via private message. Thanks! 

I am an HP employee.
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