cancel
Showing results for 
Search instead for 
Did you mean: 
Ken924
New member
2 1 0 0
Message 1 of 4
230
Flag Post

Re: My printer is printing blank pages. but the ink is fresh

HP Recommended

Deskjet 2600 Printer has started printing blank pages. Ink cartridges low so replaced with new HP 304 cartridges. Problem persists. Hp diagnostic tool says all is well!!

 

Suggestions please

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
22,139 22,140 1,602 1,887
Message 2 of 4
Flag Post
HP Recommended

@Ken924, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Try using the old/alternate ink cartridges if available and check if the issue persists.

Also, try single-cartridge mode. Insert only one ink cartridge in the printer and try making a copy and check if that works to identify the defective ink cartridge.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

 Clean the ink cartridges

Refer to step 5 in this document.

 

Print a test page

Press and hold the Cancel button  for 3 seconds.

A Printer Status Report prints. Check the print quality.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Ken924
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the suggestions - I spent the best part of a day trying every trick in the book (and web) to get the printer working but to no avail.  As I can't manage without a printer I went out and bought a new HP 2622 printer, having first reclaimed the new cartridges from my old printer.

 

I then took the old printer back to the shop I bought it from and they gave me a full refund as the product was less than a year old. As the new printer cost less than the original I actually made a cash saving - unfortunately this won't recompense for the time and aggravation of trying to solve the issue.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,139 22,140 1,602 1,887
Message 4 of 4
Flag Post
HP Recommended

@Ken924

 

Apologies for the inconvenience caused. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation