Unable to activate the 4 month trial of instant ink

[paulczar]

Hi, i have the same problem. I don't seem to be offered the 4 months free ink trial i got with my Envy Pro 6430 which was delivered yesterday.

[Jay_G24]

Hi @paulczar @Sahi2,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Sahi2]

Hi 

For some reason this feature is not available for me. I have looked everywhere. There is no DM feature. I also did not receive a notification to having a message. 

Please get in touch asap 

 

 

 

[Sahi2]

i logged on using a laptop and the message icon is now appearing. it should be made clear this DM function doesnt work on mobile! i also have zero messages in my inbox.

[Jay_G24]

The private message feature enable is enabled, i have resent you the message please check

[Sahi2]

Hi,

I have DM'd but still no reply. Seems like HP make it extremely difficult just to get this offer that HP have offered us!

[Jay_G24]

Hi @Sahi2,

I did not receive any pm from you.

Would you resend the information?

Thanks!

[Sahi2]

Hi. I sent it on the same day. absolute palava.

I resent it again and followed up as well on PM.

You offer this to customers and you make it difficult for them to get it when you advertise it. So unprofessional!

[Jay_G24]

I have credited 4 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Sahi2]

Hello

I cant see the credit but it does say 'enjoy free months' so as long as thats 4 free months, I will keep an eye on it over the next few months thanks. 

Its all very confusing and really not simple. You should make it easy for customers and not difficult. Ive wasted so much time just to sort this out. Unacceptable.  Thanks for sorting anyway. Lets hope the credit has been applied properly.