Reconnecting Printer to WIFI

[lcordova3]

I’m currently having trouble reconnecting my HP DeskJet 2635 Printer with my new WIFI. When we bought the printer we were successful in connecting it to the old WIFI we had before, but unfortunately we had to install a new router modem since the old modem gave out. Currently the printer has a blue light flashing on the WiFI button and a orange light non-flashing on the Resume button. I’ve tried to restore the wireless wetiing as indicated in the printers manual, but I’ve had no luck as the printer does not respond. How do I recconect my printer to the new WIFI? Is there a way to reset?  Thank you

[Kumar0307 · Accepted solution]

@lcordova3

Welcome to the HP Support Community!

Performing a hard reset and connecting the printer to a wireless network may resolve this issue, let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Load papers in the input tray

1. Raise the input tray.

   

2. Slide the paper width guide all the way to the left.

   

3. Load a stack of plain white paper into the input tray.

   

4. Slide the paper width guide to the right until it rests at the edge of the paper.

   

5. Lower the output tray, and then pull out the tray extender.

   

Step 3: Make sure the ink cartridges are correctly installed and there is no paper jam inside the printer. Make sure printer carriage moves freely

Step 4: To connect the printer wirelessly follow steps from this document under "Connect a printer that does not have a touchscreen control panel"

Note: Make sure the printer and the computer are on the same network for them to communicate with each other.

If you have a Dual-band router, Make sure to select 2.4Ghz network as this printer is compatible only with 2.4Ghz.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lcordova3]

It worked,  and now my printer is connected to my WIFI. Thank you so much for your help!

[Kumar0307]

@lcordova3

Glad to know the issue is resolved now. Feel free to contact us with any concerns regarding HP products.

Happy to help!

[AnnL1]

I have read the solution to the problem but I don't understand what is meant by "this page". What page is being referred to please?

[FRUSTRATEDX7]

tried redownloading the printers software, followed all instructions to connect the printer to the Wi-FI.  Nothing is working!!!!!

I did manage to get the printer to print a test page after downloading the software, then when I sent printing into the cue, the thing came back saying that the printer could not be found!!!  And now it will not connect to Wi-Fi at all.

[Kumar0307]

@FRUSTRATEDX7

Welcome to the HP Support Community!

• What is the Operating system installed on your computer?

Step 1: Connect the printer to the wireless network

Restore network settings to defaults: Press and hold the Wireless button  and the Cancel button (red X) from the printer control panel together for three seconds.

Click here to know how to connect the printer to a wireless network.

Note: Make sure to connect the computer and the printer to the same wireless network. This printer only supports a 2.4GHz network.

Step 2: Install the printer

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!