Remote printer status

[Francis3737]

 

[Hawks_Eye]

Hi @Francis3737 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for sharing the image.

Your HP OfficeJet 8020 series printer is currently marked as "Unavailable" in the HP Smart app. This usually means the printer is either offline, disconnected from the network, or experiencing a communication issue.

Check Printer Connection

• Ensure the printer is powered on.
• If using Wi-Fi, verify that the printer is connected to the correct network.
• If using a USB cable, try reconnecting it securely.

Restart the Printer and Router

• Turn off the printer and unplug it for 60 seconds.
• Restart your Wi-Fi router to refresh the network connection.
• Power the printer back on and check its status in the HP Smart app.

Verify Printer Settings

• Open the HP Smart app and go to Settings → Printer Status.
• Ensure Remote Printing is enabled if you’re trying to print from a different location.

Update the firmware on an HP printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer.
  https://support.hp.com/in-en/document/ish_1776648-1643972-16

Reconnect the Printer to HP Smart

• Remove the printer from the HP Smart app and re-add it.
• Follow the on-screen instructions to reconnect.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye