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HP Recommended
OfficeJet 3830
Microsoft Windows 10 (64-bit)

I replaced a DeskJet 3830 because I could not get it to connect to the internet after about 18 months.

 

I'd like to remove it from my account but since it won't connect to the internet, this seems not possible.  I did remove web services from it but that didn't change anything.

 

I'd just like to remove the printer from Instant Ink and send back the cartridges.

 

I don't want to unenroll the new printer as it came with $40 in Instant Ink credits.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @lancerferguson,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
HP Recommended

Hi @lancerferguson,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.