Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
OfficeJet Pro 7740

I am using the HP OfficeJet Pro 7720. I have the same problem where an incorrect email was put in and I would just like to delete the email. My problem is that several other people use the scan to email function as well and if I reset the one, I wind up resetting them all and I do not want to do that. Is there any way possible to just erase the one email from the machine?

1 REPLY 1
HP Recommended

@Julie1971 Greetings from the HP Community!

Here's a few things that should help:

 

Click the HP ePrint icon  and tap the gear icon or the settings button and select Remove Web Services. Be sure to confirm any prompt.

Next open the Scan to Email app and follow the steps to re-enable web services and re-register the app by providing your valid email address and following the steps on screen.

 

If that doesn't work, 

Swipe down the top dashboard and click the Setup (gear) icon, then click on Printer Maintenance and select Restore.

Select Restore factory defaults and confirm any prompt, then reconfigure the network or wireless connection and select Scan >> Email.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.